SHIPPING OPTIONS:
Standard Delivery Option: $5.95 Shipping & Handling plus $0.95 per additional dvd. Allow 5-7 days for delivery to most domestic destinations.

ORDER RECEIPT:
You will receive a receipt via email of your order. In addition, we will alert you via email every time your order changes status in our system.

ORDER PROCESSING:
Orders are typically shipped within 24 to 48 hours of receipt on business days. Saturday and Sunday are not considered business days. Upon placing your order you will receive an automated email receipt. Please contact us if you did not receive an email receipt.

DELAYS:
The billing address must match what your credit card company has on file for the street address and zip code. If it does not, the credit card transaction return to us declined and we will need to e-mail you for this information causing a delay.

PRIVACY:
We will not use or sell your personal information and do not e-mail spam. Our Webstore is also governed by our Privacy Policy

DAMAGED PRODUCT SHIPMENTS:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise is damaged during shipment. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. The shipping company will be contacted for visual inspection of the merchandise and packaging. We will then issue credit for the amount of any confirmed damaged merchandise.

BACKORDERS:
Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock. In this event, we will give you an estimated time of restock availability.

INTERNATIONAL SHIPMENTS

• We cannot be responsible for packages held by Customs.
• We do not pay for International Duty taxes or Value Added tax. If a shipment incurs any such charges the customer is responsible.
• We are not responsible for brokerage fees incurred on International Shipments. These fees, whether charged by a private or Customs appointed broker, are the sole responsibility of the customer.